Working from home was getting popular before the pandemic. Fast-forward 10 months and it’s a necessity – and who knows what the state of the working world will be in another year’s time?
But now, with a modern communication strategy like Direct Routing for Microsoft Teams, you can make all your outbound calls directly from the Teams platform. So Teams needn’t just revolutionise your internal communication, but your external too.
With call termination, business continuity and improved security features, Direct Routing is a fantastic alternative to Microsoft’s Calling Plans (MCP) or your current telephony solution. Flexible, accessible and cost-effective too, Direct Routing lets you connect with the world outside your business – from within Teams.
Direct Routing provides a Public Switched Telephone Network connection to Microsoft Teams users (let’s just call it a PSTN, shall we?). It means they can make and receive external phone calls though Teams on any device.
Generally, you’ll enjoy lower rates from a third-party provider than you would have with Microsoft directly. When you’re only dipping into a centralised pool of minutes from one worldwide provider, you’ll cut out wasted minutes and never have to top up single accounts that have already reached their limit.
There are four components you’ll need to have if you want to take advantage of Direct Routing and reap the benefits it offers to Microsoft Teams users:
- An Office 365 or Business Voice subscription (we can help you there)
- A Microsoft Phone System Add-on (we can help you there as well)
- A calling plan (unsurprisingly, we can help you there!)
- And, of course, an internet connection (actually, we can help you there as well!)
If you like the sound of creating a more agile, more cohesive and, ultimately, more cost-efficient way for your entire organisation to communicate – internally and externally – let’s talk about Direct Routing.
Not only can we help you make the migration and install the software that’ll help your business communicate better, but we’ll help you strategise to make the very best of Direct Routing too. And we’ll provide you with all the training your organisation needs, to maximise value from your Microsoft Teams environment.