Table of Contents
Application Level Gateway
Anonymous Call Rejection
Busy Lamp Field
Call Queue Group
Blind Transfer – if you are in a small office and you can ask the person directly if they are free to take the call you can blind transfer the call to them without speaking to them on the phone first.
Attended Transfer – If you are transferring the call to someone in a different office or someone who is working from home you can do an attended transfer. For this you would speak to your colleague first, check whether they want to take the call and either transfer the call or go back to the call to give a message back.
Customer Premises Equipment
Direct Dial In
Digitally Enhanced Cordless Telecommunications
Do Not Disturb
Fibre broadband is a high-speed broadband which uses fibre optic cables. Fibre optic cables are better at transferring data than standard copper cables so the connection you get will be faster and more stable. The Fibre optic cables are stronger than copper cables and are more resistant to degradation.
Traditionally, the further away you are from the telephone exchange, the worse your broadband connection. This is because copper lines lose a lot of signal strength the further the data has to travel. Fibre connections help combat this as they can transport more data, over a bigger distance with less signal loss. Bandwidth can also be lost over copper lines.
With an FTTC connection, fibre optic cables run between the telephone exchange and the phone cabinet. Standard copper cables then connect this cabinet to your premises.
Fibre To The Premise
The difference between FTTC and FTTP is that the fibre optic cables run from the telephone exchange all the way to your premises, so copper cables are not used at all. This means you get a much faster and more stable connection. FTTP isn’t available everywhere so you will need to get your broadband provider to check your area.
Integrated Services Digital Network
ISDN is an international standard for the digital transmission of voice, data and signalling. It can operate over copper based systems and allows the transmission of digital data over the telecommunications networks. The advantages of using ISDN over analogue connections is that you can make two simultaneous calls on the same line, as opposed to only being able to be on one call on an analogue connection. ISDN offers a faster connection and is a more reliable system.
Local Area Network
Non Geographic Numbers
Public Branch Exchange
Power Over Ethernet
Public Switched Telephone Network
Session Initiation Protocol
Session Initiation Protocol refers to the setup of calls between two devices on a VoIP system. This covers both voice calls as well as the set up of video and audio conferencing.
A SIP Trunk is an internet connection which acts as a phone line connecting an IP PBX at a customer’s site or data centre with a network provider. SIP trunks are made up with SIP channels and each call will need its own channel. You can have as many channels as you need on one SIP trunk and therefore can make multiple calls. This is a more cost effective option than having multiple analogue lines to achieve the same result.
Session Initiation Protocol
VoIP (or Hosted Telephony / Hosted IP Telephony)
Virtual Private Network
Wide Area Network
There are of course other’s out there, but these are the main ones we think you need. If you need help breaking through the jargon, our experts are always on hand. Give us a call on 01252 916 888.