Is Microsoft Teams the right Unified Communications solution for your business? Let Boosh 365 help you decide.
In today’s digital-first world, organisations are rethinking their communications and telephony service to increase efficiency, save costs and reduce complexity. Unified Communications (UC) is the answer to this need, blurring the boundaries of telephony and merging it with instant messaging, video conferencing and a plethora of different applications, such as CRM systems, contact centres, and reporting.
Since its release in 2017, Microsoft Teams has significantly impacted the UC market thanks to its ease of use, free inclusion in most Microsoft business licenses, and slick desktop integration. In the past six months, mostly due to the impact of the coronavirus (COVID-19) outbreak and the subsequent uptake in remote working practices, Teams’ daily users have skyrocketed, increasing from 44 million in March 2020, to 75 million as of April 2020 .
As an integral part of Microsoft 365 E3 and E5 business licences, many organisations have chosen Teams as their preferred collaboration solution. With its free instant messaging, voice and video features, Teams is a no-brainer for businesses looking to simplify their internal communications. However, the solution opens a lot of questions for organisations considering it to support the telephony needs of the whole business, and how easy and cost-effective it is to implement.
Should Microsoft Teams replace your business phone system?
In order to answer that question, we’ve created a free whitepaper that will provide you with an overview of the telephony capabilities of Microsoft Teams, highlighting the differences between its basic functionality, Microsoft Calling Plans and Microsoft Direct Routing, and considering the benefits of a fully integrated UC solution.
Microsoft Teams Whitepaper
Get instant access to our free whitepaper; a comprehensive guide designed to help you decide on the best UC solution for your business.
Just some of the businesses Boosh 365 have helped to communicate better